Frequently Asked Questions

What makes JoRe hair the highest quality hair on the market?

Most hair extensions are imported from Asia, where hair is low-quality. Unfortunately, it is plentiful, as it is collected using unsanitary methods and without quality control. It is normally filled out with synthetic fibers and animal hair fillers, resulting in very poor extensions that cannot be styled and may not be clean. Our JoRe hair remains the highest quality because unlike many companies, we directly manufacture our hair with the highest level of quality control. Our hair is pure 100% virgin, human hair.

How many ounces are in one bundle?/How many bundles are recommended?

Each bundle is measured by weight. There are 3.5 ounces in a bundle. For our JoRe bundles, (on average) we recommend two bundles and that will allow full density from weft to ends providing a full look when compared to other extensions. You may find that with other extensions you will need more than two bundles because of the hair not being full at the end.

What is 100% Virgin hair?

100% virgin hair is completely unprocessed. It's all natural 100% human hair with all cuticles intact and running in the same direction to prevent tangling. Virgin hair will have the most natural look movement and body when comparing it to process or synthetic hair. Virgin hair has lasts the longest and gives the best results with the least amount of trouble. JoRe hair is the best looking, longest lasting and most exclusive hair on the market.

Can I color my JoRe hair extensions?

Yes, if you would like to do some custom coloring of your JoRe Extensions you may do so. This being virgin hair, we do recommend that you let a professional colorist do the coloring of your extensions.

Can I use hot tools on my JoRe extensions?

Yes, you can blow dry, straighten, and curl and style your JoRe extensions,just as you would your natural hair. Our extensions offer great styling flexibility. You can flat iron the hair pin-straight for a sleek and stylish look, or curl with curling wand or rods for more fun and fullness. Hair reverts back to original texture after wetting. However, be careful that you do not use excessive heat because the hair is virgin hair and heat damage can occur.

Can my curly texture JoRe hair extensions lose their curl pattern?

Yes, our Matio Ultra Curly can lose its curl pattern because it is 100% virgin hair and it has not been chemically processed and you so therefore you want to treated just as you would treat your natural hair.

Do JoRe Extensions experience shedding?

As with any hair extensions, shedding will occur, but JoRe extensions will have very little shedding. You can minimize shedding by maintaining your hair extensions with utmost care and sealing the wefts. Our unique nine stitch machine weft method provides minimal shedding, allowing the hair to last longer.

What makes JoRe closures different from others?

JoRe closures are the highest quality closures available on the market. Unlike others, our popular closures are handcrafted and are available in different lace closures to make different skin tones. When compared to other closures, the JoRe closures are very thin. Our grids are positioned very close together and they have a very customized look.

How do I care for my JoRe hair?

With proper installation and maintenance, JoRe hair can last from 3 to 5 years. For longer-lasting hair that is uninstalled, always air dry your extensions and store in the JoRe hair storage bag.

For weekly styling, we recommend that you keep styling products to a minimum to prevent weighing down your hair. If product buildup occurs, we recommend shampooing your extensions with a clarifying shampoo. To prevent knots and tangles, brush or comb daily with a wide tooth comb.

Shampoo and condition hair regularly. When conditioning the hair, run fingers through the hair with the conditioner on the fingers- this will evenly distribute the conditioner through the hair. Let sit for a few minutes and then rinse the conditioner out. Towel dry the hair and let the hair air dry.

What should I do if the product I want is out of stock?

We typically restock every 1-3 weeks. Be sure to check back or email us for any updates!

How do I take my head measurements?

For a custom unit to be made the measurements are: from the front of your head to the nape of your neck (first measurement), and from ear to ear over the crown of the head (second measurement). Make sure to write your measurements down for reference! That will be the measurement of your head to make a custom unit.

When will I receive my JoRe hair extensions/products?

Once your order has been processed, shipping can take between 1-3 business days depending upon your location, and up to 10 days for international shipping. So please be advised allow 24 hours for payment and 3-5 business days for e-checks to have been cleared. Payments are verified through a third party. Processing times for your items are 5 to 7 business days. In some very rare occasions shipments can be delayed due to new inventory being held in customs. As we have no control over these circumstances, we will not render a refund for delayed shipments due to customs. An email will be sent to you should this situation occur during your normal processing time to make you aware of these delays. For further information on refunds, please refer to refund policies. Product will be shipped once processing is complete. We do not ship on weekends. An email notification will be sent to your email address with a tracking number. All packages are shipped via USPS.

*****PROCESSING TIME FOR HAIR EXTENSION ORDERS AND CUSTOM UNITS WILL INCREASE TO 5 ADDITIONAL DAYS DURING SALE EVENTS DUE TO HIGH VOLUME ORDERS********

Do you ship internationally?

Yes.

Do you have a wholesaler/distributor program?

Yes we do! In the contact us form just fill out the information in the form and tell us you are interested in becoming a distributor in the Message section. We will get back to you as soon as we can with information.

Is there a minimum to be a wholesaler/distributor?

Yes, there is a minimum for our wholesale program as well as our distributor ship program.